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Trusted By Clients And Industry Experts.
fatSpiders was a great choice to have made for creating our organization's website. User-friendly web layout with cheap web-hosting package that does not exert a burden on us for maintenance.
I say Kudos to fatSpiders for giving us and our audience a lovely website experience.
Quick response, complete understanding of the job brief. Very transparent about the process and affordable
Co-Founder Jand2gidi Worldwide
FatSpiders does an excellent, professional and great job in creating websites for us which has helped to boost our business. I will always recommend fatSpiders to anyone who wants to create a website for their business because they give value and provide quality.
WordPress is a very popular free and open source content management system (CMS). It is written primarily in PHP and provides a front end GUI interface to allow for end users to manage all aspects of the website. WordPress is also heavily designed around a large community of plugins both open source and paid to enhance its functionality.
This is something that makes us so different and what we love to measure and improve on every day as a team. The resolve time is defined here at fatSpiders It as the time it takes to completely fix the reported issue. We are adamant about making this time period as short as possible. We work with a very high sense of urgency to get issues resolved quickly. Our average resolve time here at fatSpiders It is 30 minutes.
We have a cutting edge support ticket system that all your details are entered into and allows you to communicate with your agent instantly any time you want. You can also reply directly to any support ticket update emails and your reply will be entered in our ticket system automatically. We are constantly looking at ways to improve and enhance our ticket system to make getting support easier.
At the very least, we will need an administrative login to your WordPress site. Remember a mechanic can not fix your car without the keys. We need a login so we can take closer look under the hood and get your issue resolved quickly. In some cases but not all, your assigned agent may need other information including hosting company login details to properly resolve your issue. All of this information is kept safe in our encrypted ticket portal.
We will never require an additional cost for any of our services
Your ticket will be assigned to an Agent immediately
Our WordPress support team will work diligently on your issue until it is resolved
If an issue is not resolved, we will refund your payment right away
We value you not the payment and pride ourselves on fast resolve
NO QUESTIONS ASKED
Join fatSpiders today and let us take your website to the next level.
Need Urgent Support on your WordPress website?
We will fix your website issues in less than 24 hours!